Refund policy
Refund policy
We want you to be completely satisfied with your purchase. Please review our refund policy below.
Refund window
You have 14 days from the date of delivery to request a refund. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Eligibility for refunds
To be eligible for a refund, your item must meet the following conditions:
- Item is in its original condition and packaging
- All tags and labels are still attached
- Item has not been worn, used, or altered
- Proof of purchase is provided
Non-refundable items
The following items cannot be refunded:
- Gift cards
- Downloadable products
- Personal care items
- Sale or clearance items
- Custom or personalized products
How to request a refund
To initiate a refund, please follow these steps:
- Contact our customer service team with your order number
- Provide photos of the item if there are any issues
- Wait for approval and return instructions
- Ship the item back using the provided return label
- Once we receive and inspect your return, we'll process your refund
Return shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service for your return.
Refund processing time
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the transaction.